COVID-19 Update for PRC Alliance Pain Relief Centers

Patient Safety is Our Top Priority

In partnership with Alliance Interventional, we are taking every precaution to ensure patient and community safety in the wake of the COVID-19 pandemic. We will be providing updates here.

Updated: May 4, 2020

Governor DeSantis has lifted his executive order and started “Phase 1” for re-opening Florida. During our temporary period of limited capacity, our team has been hard at work preparing for your safe return to all our locations. Your health and quality care continue to be our top priority.

As of Monday, May 4th, all pain management clinics and our state-of-the-art Ambulatory Surgery Center will be resuming essential, elective procedures and necessary face to face visits. We will continue to provide TeleHealth office visits.

In preparation for your next visit, our team is going above-and-beyond the required infection control cleaning processes throughout the day, using CDC recommended cleaning products and disinfectants. We are using the CDC recommended Personal Protective Equipment as recommended for our locations.

Additionally, for your safety, all locations will be:

  • Requiring every patient to wear their masks or face coverings while in our offices or surgery center. Acceptable masks include homemade masks, cloth masks, medical masks or cloth coverings such as a bandana. Masks and cloth face coverings should fit snuggly, but comfortably against the sides of your face, covering both your nose and mouth.
  • Asking patients to call from your vehicle once you reach the center. We will notify you via phone or text when it is time to enter the clinic.
  • Asking patients to practice social/physical distancing while in the clinic or surgery center.
  • Asking patients to complete a COVID-19 screening questionnaire and have temperatures checked upon arrival.
  • Limiting guests in our facility to only the patient; no family or friends will be allowed inside at this time. In the event you require assistance such as an interpreter or due to mobility issues, please let our scheduling team know in advance of your visit. Support will be limited to one individual who will also be screened and asked to follow all guidelines.

PRC Alliance Pain Relief Centers is closely monitoring COVID-19 developments, and related Florida public health recommendations and government actions. We remain committed to the health and safety of our community. Should a future decision to restrict in-office appointments occur to further efforts to prevent the spread of COVID-19, we will update this page as soon as possible.


The Centers for Disease Control and Prevention (CDC) and the Florida Department of Health have provided guidance and critical objectives for U.S. healthcare facilities, including appropriate hand hygiene, cough etiquette, use of personal protective equipment (PPE) including masks and gloves, and social/physical distancing. In addition to emphasizing and practicing the CDC guidance for healthcare personnel, we have a comprehensive infection control policy and standard process to mitigate the risk of transmission of infectious disease, including COVID-19.

TELEHEALTH:

We offer full telehealth services—which include a secure system to communicate with patients using their electronic devices (for example: a device with a speaker and a camera such as an iPhone, iPad, android device, computer). Each patient’s plan of care is carefully assessed to determine when on-site visits, essential procedures, or telehealth visits are required. Patients scheduled for a telehealth visit (as determined by their treating provider), will be contacted by one of our Care Team Members and guided through the telehealth process.


Pre-Screening and Scheduling

Alliance Interventional and PRC Alliance Pain Relief Centers have implemented a pre-screening process for patients to mitigate the risk of transmission of COVID-19. Based on your risk assessment, we will discuss options to assure your continuation of care and your treatment plan.

PATIENTS WITH SCHEDULED APPOINTMENTS:

If you were not displaying symptoms at the time of scheduling your appointment, but have since began to experience symptoms of COVID-19 (including a fever, cough or other respiratory symptoms, shortness of breath or difficulty breathing), been exposed to or are caring for an individual who is positive for COVID-19, or have traveled from a U.S. area of concern or country of concern (as currently defined by the CDC) within the past 14 days, please call us at 386.274.2977 before coming for your appointment to speak with a PRC Alliance Pain Relief Centers Care Team member. If you are determined to be in an at-risk category, we will work with you to reschedule your appointment appropriately. In addition, call your referring provider for direction regarding your current symptoms.


Infection Control Policies

Alliance Interventional and PRC Alliance Pain Relief Centers have worked with each of our partner teams with ongoing infection control policies and practices internally, including:

  • The use of required hand sanitization and hand hygiene;
  • The practice of social/physical distancing measures with every patient scenario
  • The appropriate use of PPE, including masks and gloves, by our clinical staff;
  • Thorough and repetitive disinfection of all medical equipment, patient care hardware, and contact surfaces using EPA- and CDC-approved products after each patient’s use.

Watch Our Patient Safety Video:

 

Protecting Yourself & Others

7 Daily Habits to Help Prevent the Spread of Viruses

  • Social/Physical Distancing

    Avoid close contact with others by giving yourself about six feet of space whenever possible/practical, to reduce the risk of spread of COVID-19 disease.

  • Keep Hands Clean

    Clean your hands often. Use alcohol-based hand sanitizers or wash your hands with soap and water for at least 20 seconds.

  • Avoid Touching Face

    Try to avoid touching your eyes, nose and mouth with unwashed hands.

  • Face Masks

    The CDC recommends wearing a face mask when you are out in public where you will be near other individuals. If you do not have a facemask, visit this link to learn the recommendations from the CDC and how a cloth mask can be tailored.

  • Have A Cough or Cold?

    Cover your cough or sneeze with a tissue, not your hand. Throw the tissue in the trash and immediately wash your hands.

  • Clean Surfaces

    Clean and disinfect frequently touched objects and surfaces, using a cleaning spray or wipe.

  • Feeling Sick?

    Stay home when you’re sick. If you believe you’ve been exposed to someone with COVID-19, even if you are not showing symptoms, please stay home and contact your primary care physician.

View the CDC COVID-19 prevention factsheet.


Novel Coronavirus: What You Should Know
Signs and symptoms of COVID-19:
  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Recent close contact with a COVID-19 patient or
  • Travel within the past 14 days from a Level 2 or 3 Travel Health Notice area as designated by the CDC.

What to do if you suspect you have COVID-19?

If you or a loved one are experiencing the symptoms listed above, it is important to give advanced notice before visiting any healthcare facility. Call your healthcare provider for advice and next steps.


The COVID-19 pandemic across the U.S. continues to change rapidly. We are dedicated to keeping you informed.

We are committed to a whole-of-society approach built around strict adherence to infectious disease control policies and procedures, and a comprehensive strategy to prevent infections, save lives and minimize impact. Following the recommendations of the CDC, World Health Organization (WHO), Department of Homeland Security (DHS), the U.S. State Department, local community leaders and departments of health, we are prepared to navigate through these challenging circumstances with your safety and confidence in PRC Alliance Pain Relief Centers at the forefront of everything we do.

Thank you for your understanding and support as we remain committed to our mission to provide the highest quality health care to the communities we serve.